Assistant General Manager - Luxury Boutique Hotel - Plettenberg Bay
South Africa Western Cape Cape Town
ZAR 25000 - 28000 Monthly
Assistant General Manager - Luxury Boutique Hotel - Plettenberg Bay
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Our client is seeking an experienced and hands-on Assistant General Manager to join an established luxury boutique hotel in the Plettenberg Bay area.
Reporting directly to the Estate General Manager, this is a senior operational position for a hospitality professional with strong all-round hotel experience, excellent guest engagement skills and the confidence to lead across departments.
The successful candidate will be a visible, hands-on presence within the operation, supporting the Estate General Manager in maintaining exceptional standards across the property.
Description
You will assist with the day-to-day management of the hotel, working closely with departmental heads and operational teams to ensure consistently high standards of service and guest satisfaction.
Key responsibilities include:
- Support the Estate General Manager with daily hotel operations
- Provide hands-on leadership across Front Office, Housekeeping, Food & Beverage, Guest Relations and general operations
- Conduct regular property and departmental inspections
- Maintain exceptional luxury hospitality and service standards
- Support, guide and hold HODs and operational teams accountable
- Handle escalated guest requests and resolve operational challenges
- Ensure SOPs and company procedures are consistently followed
- Coordinate effectively between departments
- Assist with staff performance, training and operational discipline
- Monitor stock controls, operational costs and departmental efficiencies
- Support VIP stays, functions, events and high-demand periods
- Perform Duty Management responsibilities as required
- Identify operational issues and ensure they are followed through to resolution
- Assume additional operational responsibility in the Estate General Manager's absence
Minimum Requirements
- Proven experience as an Assistant General Manager, Operations Manager or similar senior hotel professional
- Previous experience within a 4-star or 5-star luxury hotel, boutique hotel or comparable hospitality environment
- Strong all-round hotel operational knowledge
- Excellent understanding of luxury guest service
- Strong leadership and people-management ability
- Confident working with and supporting departmental heads
- Hands-on management style with a visible operational presence
- Excellent guest relations and problem-solving skills
- Strong administrative and organisational ability
- Commercial awareness and understanding of operational cost controls
- Able to work independently and make sound decisions
- Professional, articulate and well presented
- Excellent written and spoken English
- Flexible to work hospitality hours, including weekends and public holidays
- Must be willing to be based in the Plettenberg Bay area
Salary & Benefits
Salary: R25,000 – R28,000 per month + Live-in
Employment: Permanent
Benefits
Live-In
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