Assistant General Manager - Upmarket Restaurant - Gauteng

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Assistant General Manager - Upmarket Restaurant - Gauteng

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Summary

Assistant General Manager - Upmarket Restaurant - Gauteng

 

Elevate your career in the hospitality industry as an Assistant General Manager at our upscale restaurant. We're searching for a seasoned professional with a minimum of 4 years' experience in management. If you're a strategic thinker, excel in team management, and are passionate about delivering exceptional guest experiences, we want you to join our dynamic team.

Description

Team Leadership and Management:

• Provide strong leadership and direction to the front of house and back of house teams.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Conduct regular staff meetings and training sessions to ensure alignment with restaurant standards and goals.

 

Operational Excellence:

• Ensure adherence to all safety and hygiene standards, including food safety protocols and cleanliness guidelines.
• Oversee the implementation of standard operating procedures (SOPs) for restaurant facilities, including opening, closing, and cleanliness procedures.
• Manage cash handling procedures, including petty cash and waiter cash-ups, with meticulous attention to detail.

 

Guest Experience Management:

• Uphold the highest standards of service excellence, ensuring memorable dining experiences for our guests.
• Handle guest feedback, including compliments and complaints, with professionalism and efficiency.
• Maintain a welcoming and inviting environment, overseeing ambiance management and décor standards.

 

Financial Management:

• Assist in developing and executing strategies to meet financial targets and control costs effectively.
• Monitor inventory levels, conduct stock counts, and implement rotation and storage practices to minimize waste and maximize profitability.
• Collaborate with the management team to plan and execute promotions, campaigns, and specialty offerings.

 

Administrative Tasks:

• Manage rostering and scheduling of staff, ensuring adequate coverage for all shifts.
• Assist in the ordering and receiving of supplies, verifying accuracy and quality of products received.
• Prepare and analyze reports on key performance metrics, identifying areas for improvement and implementing solutions.

 

Minimum Requirements

•  Minimum 4 yrs experience in a management position

•  Team Management, coordination and motivation 
•  Knowledge and practice of basic food safety and hygiene standards.
• Handling and oversight of SOPs with regards to the opening, closing and cleanliness of restaurant facilities.
• Cash Management, petty cash and waiter cash ups. 
• Attendance, active participation and coordination of self and team in all relevant training sessions on & off site.
• Training, coaching and guidance to team and new hires. 
• Inventory Management, stock counts, rotation, and storage practices
• Rostering and scheduling.
• Guest Experience Management - handling of compliments and complaints, environment and ambiance management. etc 
• Plan for and execute projects such as campaigns and speciality offerings.
• Work with daily, weekly, monthly targets and find solutions to achieve these.
• Understanding and implementation of effective food cost control and management practises. 


Desired Qualities:
• Self Motivated
• Passion for service
• Results orientated  
• Flexibility and willingness to work rotating shifts and step in to assist in all sections during busy service
• Effective communication and problem solving skills
• Ability to work alongside BOH and FOH to manage communications and teamwork

 

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