Duty Manager - 4* Hotel - Umhlanga

South Africa Kwazulu-Natal Umhlanga

ZAR 15000 - 18000 Monthly

Company

Hospitality Jobs Africa

Contact


https://www.hospitalityjobsafrica.com/

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Duty Manager - 4* Hotel - Umhlanga

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Closing Date: 2025-02-28
Job Type: Permanent
Job Level: Senior
Experience: Between 1 - 3 Years
EE/AA: No

Summary

Join our client's dynamic team at a leading 4-star hotel group in Kwazulu Natal as a Duty Manager. We are seeking a talented individual with experience in hotel operations and management, particularly in utilizing Opera Cloud and Micros materials control systems. This is an excellent opportunity to contribute to the success of a renowned hotel group known for its exceptional service and commitment to excellence.

Description

As a Duty Manager, you will play a pivotal role in overseeing the daily operations of the hotel to ensure smooth functioning and exceptional guest experiences.

Your responsibilities will include:

  • Managing and supervising hotel staff across various departments.
  • Handling guest inquiries, requests, and complaints efficiently and professionally.
  • Ensuring adherence to hotel policies, procedures, and standards.
  • Monitoring inventory levels and coordinating with relevant departments using Micros materials control.
  • Utilizing Opera Cloud for reservations, check-ins, check-outs, and other front desk operations.
  • Assisting with scheduling, training, and performance evaluations of staff.
  • Collaborating with other managers to optimize hotel operations and guest satisfaction.
  • Handling emergencies and resolving issues promptly and effectively.

Minimum Requirements

  • Previous experience working in hotel operations and management.
  • Proficiency in Opera Cloud and Micros materials control systems.
  • Strong leadership and communication skills.
  • Excellent organizational and problem-solving abilities.
  • Flexibility to work in shifts, including weekends and holidays.
  • Minimum of a Bachelor's degree in Hospitality Management or related field (preferred but not mandatory).
  • Must reside in the KZN area
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