Front Office Manager - 4**** Hotel - Umhlanga, Kwazulu-Natal

South Africa Kwazulu-Natal Durban

ZAR 20000 - 23000 Monthly

Company

Hospitality Jobs Africa

Contact


https://www.hospitalityjobsafrica.com/

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Front Office Manager - 4**** Hotel - Umhlanga, Kwazulu-Natal

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Closing Date: 2024-09-30
Job Type: Permanent
Job Level: Management
Experience: Between 5 - 7 Years
EE/AA: No

Summary

Front Office Manager - 4**** Hotel - Umhlanga, Kwazulu-Natal

 

As the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld.

Description

  • Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services.
  • Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures.
  • Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software.
  • Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction.
  • Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.
  • Foster seamless collaboration with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure flawless guest experiences.
  • Conduct regular inspections of front office areas to ensure impeccable cleanliness, organization, and compliance with the hotel's exacting standards.
  • Prepare and present comprehensive reports to senior management concerning front office operations, guest feedback, and actionable recommendations for enhancement.

Minimum Requirements

  • Demonstrated experience (minimum 2 years) in a supervisory or managerial capacity within the esteemed hospitality industry, ideally in a front office leadership role.
  • Exceptional leadership and interpersonal skills, with a proven ability to motivate and empower a diverse team.
  • Outstanding communication and problem-solving acumen, with an unwavering commitment to delivering unparalleled customer service.
  • Proficiency in Opera Cloud or equivalent distinguished hotel management software is imperative.
  • Comprehensive knowledge of hotel operations, encompassing reservations systems, revenue management, and front desk protocols.
  • Flexibility to accommodate varied shifts, including evenings, weekends, and holidays, as necessitated by the demands of the role.
  • A fervent dedication to the art of hospitality and an unwavering commitment to upholding the pinnacle of professionalism and guest delight.

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