Guest Relations Officer - 5**** Luxury Establishment - Cape Winelands
South Africa Western Cape Cape Town
Salary Unspecified
Guest Relations Officer - 5**** Luxury Establishment - Cape Winelands
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Guest Relations Officer - 5**** Luxury Establishment - Cape Winelands
About our Client: They are an exquisite lodge nestled in the enchanting surroundings of Stellenbosch, renowned for thei commitment to providing extraordinary hospitality and memorable guest experiences. Currently, they are looking for a dedicated and personable Guest Relations Officer to join their team.
Description
As a Guest Relations Officer, you will be the primary point of contact for our clients guests, ensuring their comfort, satisfaction, and an unforgettable stay. This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for creating positive and lasting impressions.
Key Responsibilities:
Guest Engagement: Welcome guests warmly, providing personalized assistance and information to enhance their overall experience.
Issue Resolution: Address guest concerns and requests promptly and effectively, ensuring a quick resolution to maintain guest satisfaction.
Concierge Services: Provide recommendations and assistance with local attractions, dining, and activities, facilitating a seamless and enjoyable stay for our guests.
Communication: Maintain clear and open communication with guests, anticipating their needs and ensuring a high level of service throughout their stay.
Feedback Collection: Gather and analyze guest feedback, identifying areas for improvement and sharing positive feedback with the team.
Collaboration: Work closely with other departments, including front office, housekeeping, and F&B, to coordinate and deliver a cohesive guest experience.
Minimum Requirements
Previous experience in guest relations or a customer-facing role in the hospitality industry is advantageous.
Excellent communication and interpersonal skills.
Ability to handle challenging situations with tact and professionalism.
Knowledge of local attractions, services, and amenities.
Proficient in using reservation and communication systems.
Start Date: Immediate
How to Apply: If you are a personable and service-oriented individual with a passion for creating exceptional guest experiences, please submit your resume and a cover letter outlining your relevant experience.
Please note only shortlisted candidates will be contacted for an interview. We thank everybody for their interest in this position.
Good luck!!