Guest Relations Officer/ Hotel Reception – Luxury Lodge & Spa – Stellenbosch
South Africa Western Cape Cape Town
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Guest Relations Officer/ Hotel Reception – Luxury Lodge & Spa – Stellenbosch
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Guest Relations Officer/ Hotel Reception – Luxury Lodge & Spa – Stellenbosch
An exclusive 5-star luxury lodge and spa in Stellenbosch, the Cape Winelands is recruiting a professional and polished Guest Relations Officer/ Hotel Receptionist to deliver seamless guest service from arrival to departure.
Description
As the Guest Relations Officer/ Hotel Receptionist, you will be the face of the property, ensuring each guest enjoys a world-class experience. The role includes managing check-ins and check-outs, handling reservations, coordinating guest itineraries, and liaising with multiple departments to anticipate and meet guest needs.
Key Responsibilities
- Welcome and orientate guests on arrival.
- Manage check-ins, check-outs, and billing.
- Handle guest requests, bookings, and itineraries.
- Liaise with departments to ensure exceptional service delivery.
- Update guest profiles and maintain accurate records.
- Conduct daily guest communication and follow-ups.
- Assist with administration and night audit duties as required.
Minimum Requirements
- Diploma or certificate in Hospitality Management.
- 2–3 years’ experience in a guest relations or front-office role.
- Proficiency with PMS and reservation systems.
- Excellent written and verbal communication skills.
- Professional presentation and service mindset.
- Reliable transport and willingness to work flexible shifts.