Back-of-House Operations Manager - Exclusive Luxury Safari Lodge - Zambia

Pay

USD 4 000 – USD 4 500 per month

Type

Permanent

Experience

1–3 years

Level

Mid-level

Sector

Hospitality & Catering

Closes

in 27 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Our client is seeking a highly experienced and exceptionally versatile Back-of-House Operations Manager to oversee essential operational functions at an exclusive luxury safari lodge in Zambia.

This is a permanent senior management opportunity for a practical, resourceful hospitality professional with extensive experience across multiple departments.

The ideal candidate will be a genuine hospitality operations all-rounder, capable of taking ownership of maintenance, housekeeping, reservations administration and other critical back-of-house functions.

This is not a traditional Food & Beverage or guest-facing lodge management role.

• Oversee and coordinate daily back-of-house operations.
• Manage housekeeping standards, staff performance and operational efficiency.
• Coordinate property maintenance, repairs and preventative maintenance schedules.
• Support reservations administration, booking coordination and operational communication.
• Monitor departmental stock, supplies, purchasing and inventory controls.
• Establish and maintain effective operational systems and procedures.
• Supervise, train and support staff across multiple departments.
• Identify operational challenges and implement practical solutions.
• Ensure facilities, equipment and accommodation areas are maintained to excellent standards.
• Coordinate effectively with senior lodge management and departmental teams.
• Maintain appropriate health, safety and operational compliance standards.
• Take responsibility for a broad range of operational requirements as needed.

What they're looking for

• Extensive senior hospitality operations experience, preferably within luxury safari lodges or remote hospitality properties.
• Proven ability to manage multiple back-of-house departments.
• Strong experience in housekeeping management and property maintenance coordination.
• Working knowledge of reservations administration and general lodge systems.
• Excellent practical problem-solving ability.
• Strong staff-management and leadership skills.
• Good understanding of purchasing, stock control and operational budgets.
• Confident coordinating maintenance teams, contractors and operational resources.
• Highly organised, adaptable and capable of working independently.
• Comfortable taking responsibility beyond a narrowly defined job description.
• Previous experience in remote luxury hospitality environments highly advantageous.
• Willing to relocate to Zambia for a permanent appointment.

Salary & Benefits

• Salary: USD 4,000 – 4,500 net take-home per month
• Flexibility: Negotiable depending on experience and operational capabilities.
• Employment: Permanent, Full-time
• Anticipated Start: March–April 2027
• Location: Zambia