Group Reservations Consultant – Luxury Game Reserve & Spa - Western Cape

Pay

ZAR 20000 - 25000 Monthly

Type

Permanent

Sector

Hospitality & Catering

Closes

in 30 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Group Reservations Consultant – Luxury Game Reserve & Spa - Western Cape Location: Western Cape Salary: R20,000 – R25,000 per month, depending on experience Working hours: Primarily weekdays, with some weekend work according to group bookings We are recruiting an experienced Group Reservations Consultant for the head office reservations team of a luxury game reserve and spa. This role suits someone who can manage complex group bookings with accuracy and provide attentive service from the first enquiry through to arrival.

• Manage group accommodation and spa enquiries by phone, email and booking platforms.
• Coordinate itineraries, rooming lists, banqueting, conferences and special requests.
• Liaise with lodge, operations and events teams to prepare for group arrivals.
• Handle quotations, confirmations, amendments and cancellations.
• Maintain accurate contracts, payment details, billing records and group files.
• Provide professional, timely communication to guests and booking partners.

What they're looking for

• Proven group reservations experience in a hotel, lodge or resort.
• Nebula System experience
• Banqueting and conference reservations experience is essential.
• A good understanding of luxury hospitality and lodge operations.
• Confidence using reservations systems and managing detailed booking records.
• Strong organisation, communication and problem-solving skills.
• Ability to manage a high volume of enquiries and changing group requirements.