Online Reservations Agent – Remote - UK-Based Property Company

Pay

R 20 000 – R 24 000 per month

Type

Permanent · remote / hybrid

Experience

1–3 years

Level

Junior

Sector

Hospitality & Catering

Closes

in 21 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

We are seeking a proactive, customer-focused Online Reservations Agent to join a growing UK serviced apartment and aparthotel company.

This is a fully remote role supporting guests staying in serviced apartments and aparthotels. The successful candidate must have experience handling reservations in a high-volume hotel environment and be confident managing a busy flow of guest calls and enquiries.

Our client is based in Bristol and is expanding its property portfolio into London, Milton Keynes and beyond.

Key Responsibilities

• Manage guest communication by email, WhatsApp and telephone.
• Answer incoming calls and assist guests with reservations and apartment-related queries.
• Process guest bookings and payments using the company’s secure payment system.
• Manage guest complaints professionally and find practical solutions.
• Support cleaning rota management and help maintain high property standards.
• Create and improve systems to support property quality and daily operations.
• Track property to-do lists, including maintenance and inventory items.
• Complete general administrative duties.
• Work towards performance targets, including improving guest review scores.
• Use booking platforms such as Booking.com, Expedia, Airbnb and TripAdvisor.

What they're looking for

Essential Experience and Requirements

• At least one year of experience with a serviced apartment company or aparthotel.
• Reservations experience in a high-volume hotel environment is essential.
• Confident handling a high volume of reservation calls and guest enquiries.
• Experience with reservations for a hotel, serviced apartment or aparthotel group.
• Excellent written and spoken communication skills.
• Comfortable using hospitality systems and booking platforms, such as Booking.com, Airbnb, Expedia, Mews, Breezeway, Airtable, Slack or similar.
• Proficient in Microsoft Office or Google Workspace.
• Strong problem-solving and organisational skills, with the ability to manage multiple tasks under pressure.
• Self-motivated, with excellent time management and the ability to work remotely.
• A customer-first approach and a passion for service excellence.

Must be willing to work UK hours and weekends.

Mandatory Remote Work Requirements

Applicants must have:

• A reliable Windows PC or laptop. Macs and Chromebooks are not accepted. A screenshot of “About this PC” must be provided.
• A stable fibre internet connection with a minimum speed of 20 Mbps upload and download.
• A recent ISP invoice or contract as proof of internet service.
• A headset with a clear microphone.
• A power backup solution for outages.
• A screenshot of an OVH speed test completed on the PC or laptop.