Reservations Coordinator - Luxury Hotel Group - Durban North

Pay

R 9 000 – R 12 000 per month

Type

Permanent

Experience

1–3 years

Level

Mid-level

Sector

Hospitality & Catering

Closes

in 91 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Our client is seeking an experienced and commercially minded Reservations Coordinator to join the Head Office team of an expanding luxury hospitality portfolio, based in Durban North. This is not simply an administrative reservations position. The successful candidate will take ownership of enquiries from initial contact through to confirmed booking, actively converting business while ensuring rates, deposits, payments, guest information and reservation details are completely accurate. The role supports both direct guest and travel trade reservations, making previous hotel, lodge or luxury hospitality reservations experience important.

• Manage reservation enquiries received via telephone, email, website, WhatsApp, booking platforms and other channels
• Understand guest requirements and recommend appropriate rooms, packages or alternative dates
• Prepare accurate quotations and explain rates, inclusions, deposits, payment terms and cancellation conditions
• Proactively follow up quotations and provisional bookings to convert enquiries into confirmed reservations
• Identify opportunities for longer stays, room upgrades and relevant guest experiences
• Monitor provisional and unconfirmed bookings, option dates and release dates
• Request and follow up deposits and outstanding balances
• Ensure payments are correctly allocated and work with Finance to resolve discrepancies
• Maintain accurate reservation and guest profiles
• Ensure special requests and arrangements are communicated correctly to property teams
• Process reservations from travel agents, tour operators and DMCs
• Apply contracted rates, nett rates, commissions and booking terms accurately
• Assist with trade allocations, series bookings and contracted business
• Monitor operator pickup and release unused inventory appropriately
• Maintain excellent knowledge of properties, rates, packages and experiences
• Recommend dining, spa, transfers and other experiences where appropriate
• Provide warm, professional communication to both direct guests and travel partners

The position carries clear commercial accountability for enquiry conversion, reservation accuracy, deposit and payment follow-up, trade bookings and additional revenue generated through effective selling.

What they're looking for

• Previous hotel, lodge or hospitality reservations experience
• Luxury or high-quality hospitality experience preferred
• Experience dealing with travel agents, tour operators or DMCs advantageous
• Strong understanding of hotel reservation systems
• Minimum 1 year's experience with Opera or a similar property management system is required
• Strong numerical ability and confidence working with rates, deposits, payments and commissions
• Excellent written and spoken English
• Exceptional attention to detail
• Strong organisational and follow-up skills
• Commercially minded and comfortable selling and asking for the booking
• Confident telephone and written communication skills
• Able to manage multiple communication channels simultaneously
• Able to work accurately under pressure
• Guest focused, proactive and highly responsive
• Able to take ownership of reservations through to completion
• Strong ability to identify potential booking or operational issues before they become problems
• The client's specification places particular emphasis on accuracy, proactive follow-up, commercial thinking and taking responsibility rather than simply processing incoming reservations.

Salary & Position

• Salary: R9,000 – R12,000 per month
• (There may be flexibility above this range for an exceptional candidate.)
• Location: Glen Anil, Durban North
• Employment: Permanent
• Environment: Head Office / Central Reservations