Assistant Lodge Manager

Pay

Market related

Type

Permanent

Sector

Hospitality & Catering

Closes

in 9 days

Recruiter

Fourier Recruitment · All jobs at Fourier Recruitment

About the role

We are seeking a professional, well-presented and guest-focused Assistant Lodge Manager to join a luxury 5-star lodge establishment. The successful candidate will support the Lodge Manager with the smooth day-to-day operation of the lodge while ensuring exceptional guest experiences and consistently high service standards.

Key Responsibilities:

• Assist the Lodge Manager or senior management with the daily operations of the lodge
• Conduct housekeeping checks according to established 5-star standards
• Supervise restaurant operations before and during meal services
• Support and guide restaurant/service staff to ensure company standards are maintained
• Ensure meal and presentation standards are met before dishes leave the kitchen
• Check guests in and out and attend to guest requests throughout their stay
• Respond promptly to requests for additional services and supplies
• Liaise with senior lodge management regarding operational anomalies, variances and opportunities for improvement
• Assist with stock counts and the preparation of weekly and monthly reports
• Ensure consistently high standards across Front Office, Food & Beverage and Housekeeping
• Contribute positively to team performance and overall guest satisfaction

Key Competencies:

• Excellent communication and interpersonal skills
• Strong guest relations and customer-service orientation
• High attention to detail
• Good common sense and problem-solving ability
• Ability to work effectively as part of a team
• Professional, confident and presentable
• Ability to remain calm and organised in a fast-paced lodge environment
• Strong understanding of luxury hospitality service standards

What they're looking for

• Hotel Management Diploma, Certificate or equivalent qualification
• Minimum 1–2 years’ experience in a Front of House or similar position within a 5-star lodge or luxury hospitality establishment
• Strong guest relations and communication skills
• Well-spoken and professionally presented
• Customer-focused with a passion for hospitality
• Computer literate with intermediate MS Excel skills
• Knowledge of Lightspeed, Sage Evolution and Protel will be advantageous
• Knowledge of hosting and/or Butler services
• Driver’s Licence preferred
• Good knowledge of Food & Beverage Service, Housekeeping and Front Office
• IMPORTANT: Candidates must have previous experience in a 5-star lodge or similar luxury hospitality environment to be considered.

What's on offer

• Accomodation