General Manager - Luxury Big Five Safari Lodge - North West

Pay

Market related

Type

Permanent

Sector

Hospitality & Catering

Closes

in 25 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Our client is seeking an experienced General Manager to take overall responsibility for the management and day-to-day operation of a luxury Big Five safari lodge in the North West. This is a senior property leadership role with accountability for guest experience, financial performance, people management, operational standards and compliance across all lodge departments.

You will provide hands-on leadership across the lodge, ensuring exceptional guest experiences while achieving operational and commercial objectives.

Key responsibilities include:

• Lead all lodge departments and daily operations
• Maintain exceptional luxury guest-service standards
• Drive guest satisfaction, repeat business and positive reviews
• Achieve revenue and operational performance targets
• Manage departmental expenditure and cost controls
• Drive gross operating profitability
• Ensure effective communication and coordination between departments
• Maintain facilities and assets to luxury lodge standards
• Lead, motivate and develop HODs and operational teams
• Manage performance, training and staff development
• Maintain a high-performance and service-driven culture
• Ensure compliance with labour legislation and company procedures
• Oversee health, safety, security and operational risk
• Maintain readiness for audits, licensing requirements and inspections
• Support sustainability and environmental initiatives

The role combines commercial performance with strong guest experience, people leadership and operational accountability.

What they're looking for

• Grade 12
• Degree or Diploma in Hospitality Management, Business Administration or related field preferred
• Proven experience as a Lodge Manager, Hotel Manager, General Manager or Senior Operations Manager
• Strong luxury lodge or resort operational experience
• Excellent financial and budget-management ability
• Strong leadership and decision-making skills
• Proven ability to manage multiple departments
• Excellent guest relations and communication skills
• Proficiency in hospitality management systems and reporting
• Strategic yet hands-on approach
• High levels of integrity, professionalism and accountability
• Flexible to work weekends, public holidays and operational hours as required

Salary & Benefits

• Salary: Market Related
• Location: North West
• Employment: Permanent