Night Auditor / Night Supervisor – 4-Star Estate

Pay

ZAR 9999 - 10000 Monthly

Type

Permanent

Sector

Hospitality & Catering

Closes

in 24 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Night Auditor / Night Supervisor – 4-Star Estate An established luxury estate in Pretoria is seeking an experienced Night Auditor / Night Supervisor to oversee front-office operations during the night shift. The successful candidate will ensure that all night-audit and end-of-day procedures are completed accurately while providing professional guest service and acting as the Manager on Duty in the absence of senior management. Location: Pretoria, Gauteng Salary: R10 000 per month Working Hours: Night shifts, including weekends and public holidays, according to the roster

• Complete the night audit and end-of-day procedures accurately.
• Process guest check-ins and check-outs according to hotel procedures.
• Post room, conference, restaurant, bar, spa and other guest charges.
• Verify guest accounts, room rates, deposits and supporting documentation.
• Reconcile cash, credit-card and other payment transactions.
• Investigate and resolve posting errors and financial discrepancies.
• Run the end-of-day process on the property management system.
• Prepare and distribute daily revenue, occupancy and operational reports.
• Handle overnight guest enquiries, requests and complaints professionally.
• Monitor VIP and group arrivals, room allocations and special requests.
• Act as Manager on Duty during the night shift.
• Supervise and support front-office employees on duty.
• Conduct security rounds and respond appropriately to incidents or emergencies.
• Maintain accurate logbooks and provide a detailed handover to the day team.

What they're looking for

• Matric or an equivalent qualification.
• At least two to three years’ experience as a Front Office Supervisor, Front Office Team Leader or Guest Relations Supervisor within a hotel.
• A minimum of one year’s hotel front-desk supervisory experience.
• Previous night-audit and hotel financial-reporting experience is highly advantageous.
• Working knowledge of a hotel property management system, preferably Opera, and POS interfaces.
• Experience handling cash, account reconciliation and administrative procedures.
• Proficiency in Microsoft Office.
• Strong numerical, analytical and problem-solving abilities.
• Excellent guest-service and communication skills.
• Able to work independently and make sound decisions during the night shift.
• Reliable, highly organised and comfortable working under pressure.
• High levels of integrity, discretion and accountability.
• Willing to work night shifts, weekends and public holidays.