Reservations Assistant - Luxury Hotel Group - Durban North

Pay

ZAR 7500 - 10000 Monthly

Type

Permanent

Sector

Hospitality & Catering

Closes

in 24 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Our client is seeking an organised and guest-focused Reservations Assistant to join their Head Office reservations team in Durban North. Reporting directly to the Reservations Manager, this role will support the accurate and efficient handling of hotel reservations, guest enquiries and booking administration. Previous Opera Cloud experience is essential. This is an excellent opportunity for someone with hotel reservations experience who is looking to develop further within a luxury hospitality environment.

You will assist the Reservations Manager with the day-to-day administration of reservations, ensuring bookings and guest information are accurately captured and professionally managed.

Key responsibilities will include:

• Process new reservations, amendments and cancellations
• Accurately capture bookings and guest details on Opera Cloud
• Respond professionally to telephone and email reservation enquiries
• Provide accurate information regarding accommodation, rates and availability
• Assist with booking confirmations and reservation correspondence
• Record special requests, preferences and relevant guest information
• Ensure reservation details and profiles remain accurate and up to date
• Liaise with hotel operational teams regarding bookings and guest requirements
• Assist with group, special occasion and VIP reservation requirements where necessary
• Maintain accurate reservation records and administrative documentation
• Support the Reservations Manager with daily departmental administration
• Deliver professional and efficient service throughout the booking journey

What they're looking for

• Previous hotel reservations experience
• Opera Cloud experience is essential
• Previous experience within a luxury hotel, boutique hotel or hospitality group advantageous
• Grade 12
• Hospitality qualification advantageous
• Strong computer and administrative skills
• Excellent telephone etiquette
• Professional written and verbal communication skills
• Strong attention to detail and accuracy
• Comfortable working with rates, dates, booking information and guest profiles
• Well organised and able to manage multiple enquiries
• Guest-focused and service oriented
• Able to work effectively as part of a reservations team
• Reliable and professional
• Must be able to work from the Durban North Head Office

Salary & Position

• Salary: R7,500 – R10,000 per month
• Some flexibility may be considered for an exceptional candidate with strong luxury hotel reservations and Opera Cloud experience.
• Location: Durban North, KwaZulu-Natal
• Department: Central Reservations / Head Office
• Reports To: Reservations Manager
• Employment: Permanent