Jobs / iLaunch
Service Desk Analyst - Durban
via iLaunch · Durban, Kwazulu-Natal
- Pay
- Market related
- Type
- Permanent
- Sector
- IT & Internet
- Closes
- in 24 days
- Recruiter
- iLaunch · All jobs at iLaunch
About the role
Permanent On-site Opportunity in Durban R15 500 – R19 500 TCTC per month A leading ICT Company is currently seeking an experienced IT Service Desk Analyst to provide first-line technical support, manage incidents and service requests, and deliver accurate SLA reporting.
- Manage the full ticket lifecycle from logging to resolution
- Provide first-line technical support to end users
- Monitor SLA performance and generate service delivery reports
- Liaise with internal teams and third-party vendors
- Support operational, contract, and reporting processes
What they're looking for
- Matric / Grade 12
- Relevant tertiary IT qualification / Certifications (A+, N+, MCSE, ITIL Foundation certification)
Proficient in Windows and MS Office
- Min 3-5 years’ experience in Service Desk / IT Support environments
- Strong working knowledge of ITSM and HEAT
- Valid driver’s license and own reliable transport