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Jobs / Mediro ICT

Operations Engineer (Senior) 2446

via Mediro ICT · Pretoria, Gauteng

Pay
On application
Type
Contract
Sector
IT & Internet
Closes
in 98 days
Recruiter
Mediro ICT · All jobs at Mediro ICT

About the role

Our client in Pretoria is recruiting for Operations Engineer (Senior) to join their team.

  • Where required, interpret documents from German to English.
  • Action and resolve IM (Incident Management) tickets.
  • Action and resolve CIM (Critical Incident Management) tickets as required.
  • Raise and lead PM (Problem Management) tickets as identified.
  • Action and coordinate CM (Change Management) tasks and tickets as required.
  • Perform daily system health checks.
  • Ensure systems are operational according to SLA’s.
  • Draw KPI Reports and report to stakeholders on a monthly basis.
  • Adhere to the client’s Group PIC processes (Problem, Incident & Change Management.
  • Perform daily operations tasks and end user support.
  • Creation of pertinent test documentation.
  • Conduct Ops Basic Training.
  • Enable end user knowledge transfer and training.
  • Work closely with Agile Masters, Developers, Product Owners and various global stakeholders in the feature teams.
  • Provide general assistance to the Operations team and end users.
  • Co-ordinate all TLM topics with feature teams timeously.
  • Ensure stability and availability of all infrastructure to support feature teams.
  • Ability to work as part of a team.
  • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality.
  • Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users.
  • Have good presentation skills.
  • Self-starter
  • Above-board work ethics.
  • Flexibility to take up different tasks in the project.
  • Ability and willingness to coach and give training to fellow colleagues and users when required.
  • Willing and able to travel internationally.
  • Willing and able to work shifts, after hours and on public holidays.

What they're looking for

  • Qualifications/Experience:
  • IT Degree and/or relevant qualifications.
  • Essential Skills Requirements:
  • Solid understanding of client’s Incident, Problem and Change Management.
  • Troubleshooting skills.
  • Debugging remote services.
  • Serverless Computing.
  • Microservice Architecture (AWS preferred).
  • Advantageous Skills Requirements:
  • Agile methodology.
  • Atlassian tools: Jira, Confluence.
  • Ability to read, interpret and follow Java code.
  • AWS Practitioner training and/or certification.
  • Logging and tracking tickets to external support.
  • Troubleshooting deployments.
  • Understanding of German language.