Receptionist / Switchboard Operator - Luxury Wine Estate - Stellenbosch

Pay

Market related

Type

Contract

Sector

Hospitality & Catering

Closes

in 24 days

Recruiter

Hospitality Jobs Africa · All jobs at Hospitality Jobs Africa

About the role

Our client is seeking a polished and professional Receptionist / Switchboard Operator to join a prestigious luxury wine estate in Stellenbosch on a fixed-term contract. This guest-facing opportunity is ideal for an experienced receptionist who combines exceptional telephone etiquette, strong administration and a warm, confident approach when interacting with discerning guests.

• As a key first point of contact, you will welcome arriving and departing guests with warmth and professionalism, provide information about the estate's facilities and experiences, direct guests to the appropriate outlets and conduct estate tours when required.
• You will manage incoming telephone and switchboard calls, respond to general enquiries and ensure calls are efficiently directed to the correct departments.
• Additional responsibilities include maintaining booking and reservation registers, communicating relevant information to Security and other departments, updating the electronic telephone directory and distributing operational information across the estate.
• You will also communicate restaurant lunch and dinner reservations to relevant teams, escalate guest concerns to management and ensure lost property is correctly recorded and handed over to Security.

What they're looking for

• Grade 12 / Matric
• Hospitality qualification advantageous
• 1–2 years' previous reception or switchboard experience
• Luxury hospitality, wine estate or premium guest services experience advantageous
• Excellent telephone etiquette and customer service skills
• Fluent English with excellent written and verbal communication
• Confident and professional when dealing with distinguished clientele
• Good Microsoft Word, Excel and Outlook skills
• Strong organisational ability and attention to detail
• Professional presentation and enthusiastic personality
• Ability to work effectively within a team
• Able to manage multiple enquiries and operational information accurately
• Available to work evenings, weekends and public holidays as required

Contract & Package

• Employment Type: Fixed-Term Contract
• Salary: Market Related
• On-site position
• Stellenbosch, Cape Winelands
• Luxury wine estate environment